FAQ's


Aquatics

Is there a Summer Pool Closing Policy?


Arlington Park

Can you give me information about the Race Track?


Athletics

Where do I find my schedules for the sport I play (basketball, soccer, football, t-ball, etc.)?


Before and After School

Do you have a before and after school program?


Camps

Do you offer camps for the week of Thanksgiving and Christmas?

Pee Wee Tennis and Swim Camp - How many counselors are there?


Cancelled Programs

How do I know if a class is cancelled due to the weather?

Are classes cancelled during the week of a holiday or when district 25 has no school?


Capital Improvement Project - Camelot

Where can I play basketball during the Camelot construction?

Why is Camelot Community Center closing on September 11?

Where can I go for recreation programs during Camelot construction?


Directions

How do I get directions to a Park or Facility?


Dogs

Are dogs allowed in any Arlington Heights Park District park?


Emerald Ash Borer

Where did the emerald ash borer come from?

How did the emerald ash borer get here?

What types of trees does the emerald ash borer attack?

Where has emerald ash borer been found?

What do emerald ash borders look like?

What is the life cycle of this emerald ash borer?

How is the emerald ash borer spread?

How long has the emerald ash borere been in Michigan?

Do emerald ash borer only attack dying or stressed trees?

What is being done on a statewide basis about the emerald ash borer?

How big a problem is EAB?

How many ash trees does the AHPD plan on taking down?

How many ash trees does the AHPD plan on treating?

What is going to happen with the village parkway trees adjacent to the parks?


Employment

What jobs do you have for 14- and 15-year-olds?

I'm a very responsible 15-year-old, so why can't I be a cashier or work in concessions?

Are you hiring? How do I know what jobs are available at the Park District?

Why do I have to apply for a job online?

On the job application, why do I need to apply for a specific job if I'm willing to work any job in the Park District?

When do you start accepting applications for summer jobs?

What paperwork and documents do I need if I'm hired?

If I worked for the Park District last year (or am currently employed at the Park District) and want to apply for a different position, do I need to fill out a new job application?

What's it like working at the Park District?


Forest View Raquet & Fitness Club

If I'm a member of Forest View am I also a member of Heritage Tennis Club?


Garden Plot

How do I get information about renting a garden plot?


Heritage Tennis Club

If I’m a resident of Arlington Heights am I a member at the tennis club?

How much is a membership?

What does membership get me?

Can I play as a non-member?

What does it cost to play?

Are there any specials on court rates?

Do you have tennis leagues?

When can I register?

What’s my membership number?

Can I make up a class I missed?


Hours

What are the Arlington Heights Park District office hours?

What are the open gym hours?


New Address

I have a new address, how do I make sure the Park District has my correct information?


North School Park Fountain

When does the fountain at North School Park turn on/turn off for the season?


Preschool

Does the Arlington Heights Park District have a preschool program?


Registration

Why do I need to enter my credit card number again?

Does the Park District offer assistance for residents who have lost their jobs?

I'm on a scholarship, why are certain classes not available to me?

Why can't I change my profile member/participant information?

How do I receive a refund?


Rental

What facility can I rent out for a party?

Is there paperwork for renting a room for a birthday party or meeting?


Resident

I live in Arlington Heights, why don't you consider me a resident?


Soccer

Why and when did the Park District begin the “Academy” travel soccer program?

What is the maximum number of teams allowed in travel soccer per age division?

What is the Soccer Advisory Committee role with the AHPD soccer program?

Why do tryout participants need to declare if they want to tryout for the “Academy” or “Volunteer Coached” team prior to tryouts beginning?

Is the Arlington Aces name only for the travel program?

Who do I contact in case I would like to discuss something about the soccer program?


Swim Classes

Do you offer swim classes for adults?


Vandalism / Maintenance

How do I report Vandalism or Maintenance problems?


Walking Track

Do you have an indoor walking track?



Questions And Answers

Aquatics


Is there a Summer Pool Closing Policy?

The following conditions may warrant closing of the outdoor pools:
  • Inclement weather – pools will close immediately if lightning is seen, tornado warnings are posted, or thunder is heard. Patrons will be asked to take shelter in the bathhouse. The pools will reopen if a 15-minute period passes without further incidence. Staff will always proceed with caution for participant and staff safety.
  • Air temperature below 67 degrees, as recorded at O’Hare.
  • Low attendance – portions of the pool or the entire pool may be closed.
  • Fecal accidents – staff will follow rules established by the State of Illinois when determining how long the pool needs to be closed after a fecal or vomit accident.
  • Mechanical problems
There are certain times when the pool will be closed to the public and only open to event participants. Please check the bulletin board of your local pool to make sure that a change hasn’t been made in the daily schedule.
 
Olympic Indoor Swim Center is open rain or shine for your swimming enjoyment. However, Olympic will be closed if severe weather is imminent.

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Arlington Park


Can you give me information about the Race Track?

Arlington Park, formerly known as Arlington International Race Course, is NOT affiliated with the Arlington Heights Park District. If you would like information about Arlington Park please call 847-255-4300 or visit their website at arlingtonpark.com.

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Athletics


Where do I find my schedules for the sport I play (basketball, soccer, football, t-ball, etc.)?

Follow the link from Programs to Athletics and choose the sport. You'll find a link to the schedules there. Most schedules are posted on Quick Scores.

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Before and After School


Do you have a before and after school program?

If your children need supervision before and after school, the CAP program is just what you need. This recreational program runs Monday-Friday from 7-9 am and 3:30-6 pm at Dryden, Greenbrier, Ivy Hill, Juliette Low, Olive, Patton, Poe, Riley, Westgate and Windsor Schools. Children may be registered for full or partial weeks.

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Camps


Do you offer camps for the week of Thanksgiving and Christmas?

Check out our Camps information.

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Pee Wee Tennis and Swim Camp - How many counselors are there?

There will be one camp director and then a ratio of one counselor to six campers.

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Cancelled Programs


How do I know if a class is cancelled due to the weather?

If classes in School District 25 are cancelled for the entire day due to inclement weather, Recreation Department programs will be cancelled until 3 pm. Decisions on classes held between 3-6 pm are made by 2 pm and decisions on classes held after 6 pm are made by 4 pm. For specific information on classes held at Forest View Racquet and Fitness Center (847-640-2574), Heritage Tennis Club (847-398-7780) and the Senior Center (847-797-5341), please call these facilities directly regarding class cancellation.

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Are classes cancelled during the week of a holiday or when district 25 has no school?

Check the Program Guide, "no class" information is listed under the individual program information.

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Capital Improvement Project - Camelot


Where can I play basketball during the Camelot construction?

View all Basketball Courts avaliable for use in the Arlington Heights Park District
 
For Indoor Open Gym Hours click here.

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Why is Camelot Community Center closing on September 11?

The building will be closed for pre-construction activities.  Major construction will begin in early October.  Learn more.

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Where can I go for recreation programs during Camelot construction?

During the closure, the Camelot staff, preschool and all recreation programming, including athletics, will move to other nearby Park District facilities to meet customer needs. Camelot’s preschool program will be temporarily relocated to the Olympic Indoor Swim Center and other recreation programs such as karate, basketball and soccer will be managed by staff out of the Heritage Community Center. Camelot’s outdoor amenities including the basketball courts, picnic shelter and playground area will close once major construction begins in early October. The tennis courts, baseball fields and volleyball courts will remain open for public use during construction. It is uncertain at this time if the outdoor ice rink will be available this winter, however, swimmers will be pleased to know that Camelot’s swimming pool will be open for use during the summer of 2014.

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Directions


How do I get directions to a Park or Facility?

We have an interactive map for all of our facilities location under Parks & Facilities

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Dogs


Are dogs allowed in any Arlington Heights Park District park?

Dogs are not allowed in Arlington Heights Park District parks. They are allowed in the Village of Arlington Heights parks such as Harmony Park (Campbell and Vail) and Dunton Park at the corner of Northwest Highway and Arlington Heights Road. Dogs are also allowed, on a leash, at the eastern portion of Melas Park only. This has the basin and concession building on the right as you pull into the park. This part of Melas is managed by Mount Prospect Park District. You cannot bring your dog on the west side where the baseball diamonds and playground are located.  This section of the park is managed by Arlington Heights Park District.

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Emerald Ash Borer


Where did the emerald ash borer come from?

The natural range of Agrilus planipennis, or the emerald ash borer, is eastern Russia, northern China, Japan, and Korea. Before June of 2002, it had never been found in Northern America.

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How did the emerald ash borer get here?

We don't know for sure, but it most likely came in ash wood used for stabilizing cargo in ships or for packing or crating heavy consumer products.

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What types of trees does the emerald ash borer attack?

In North America, it has only been found in ash trees. Trees in woodlots as well as landscaped areas are affected. Larval galleries have been found in trees or branches measuring as little as 1-inch in diameter. All species of Northern American ash appear to be susceptible.

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Where has emerald ash borer been found?

In 2002, EAB was thought to occer in six counties in southeastern Michigan: Livingston, Macomb, Monroe, Oakland, Washtenaw and Wayne, and in Essex County Ontario. Our ability to detect and find EAB has substantially improved since then, however, and now realized that a much greater area was infested than what was initially thought. Now there are only four counties in Michigan where EAB has not been detected. It has also been found in Indiana, Ohio, Illinois and Maryland, making EAB a national pest problem. Most of these infestations are not new. We are simply getting better at finding infestations as survey methods improve. However, it is important to watch for signs and symptoms of EAB in non-quarantine areas where the beetle may have been accidentally transported in ash firewood.

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What do emerald ash borders look like?

The adult beetle is dark metallic green in color, 1/2 inch-long and 1/8 inch wide.

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What is the life cycle of this emerald ash borer?

Recent research shows that the beetle can have a one-, two-, or even three-year life cycle. Adults begin emerging in mid to late May with peak emergence in late June. Females usually begin laying eggs about 2 weeks after emergence. Eggs hatch in 1-2 weeks, and the tiny larvae bore through the bark and into the cambium - the area between the bark and wood where nutrient levels are high. The larvae feed under the bark for several weeks, usually from late July or early August through October. The larvae typically pas through four stages, eventually reaching a size of roughly 1 to 1.25 inches long. Most EAB larvae over winter in a small chamber in the outer bark or inthe outer inch of wood. Pupation occurs in spring and the new generation of adults will emerge in May or early June, to begin the cycle again.

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How is the emerald ash borer spread?

We know EAB adults can fly at least 1/2 mile from the tree where they emerge. Many infestations, however, we started when people moved infested ash nursery trees, logs, or firewood into uninfested areas. Shipments of ash nursery trees and ash logs with bark are now regulated, and transporting firewood outside of the quarantined areas is illegal, but transport of infested firewood remains a problem. PLEASE - do not move any ash firewood or logs outside of the quarantined area.

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How long has the emerald ash borere been in Michigan?

No one know for sure. Experts feel that it may have been in the Detroit area for at least 12 years. The initial infestation probably started from a small number of beetles. Over the next few years, the population began to build and spread. By 2002, many trees in the souteastern Michigan were dead or dying. In North America, native ash trees have little or no resistance to EAB and natural enemies have so far had little effect whe EAB populations are high.

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Do emerald ash borer only attack dying or stressed trees?

Healthy ash trees are also susceptible, although beetles may prefer to lay eggs or feed on stressed trees. When EAB populations are high, small trees may die within 1-2 years of becoming infested and large trees can be killed in 3-4 years.

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What is being done on a statewide basis about the emerald ash borer?

Agencies are working together to educate citizens abot identification of ash trees and EAB, options for protecting valuable shad trees, and loactions where dead or dying ash trees can be taken for disposal. State and federal agencies have programs in place to heop restore the urban forest in cities that sustained heavy EAB damage. Research is underway to learn more about the biology of EAB, its rate of spread, methods for EAB detection, predators and other natural enemies that attack EAB, and how insecticides can be used to protect trees in infested areas.

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How big a problem is EAB?

EAB is becoming an international problem, with infestations in Canada as well as Illinois, Indiana, Maryland, Michigan, and Ohio, and eradicated infestations in Virginia. The scope of this problem could reach the billions of dollars nationwide if not dealt with. State and federal agencies have made this problem a priority. Homeowners can also help by carefully monitoring their ash trees for signs and symptoms of EAB throughout the year.

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How many ash trees does the AHPD plan on taking down?

There is a possibility that out of the 435 ash trees that the AHPD manages in the parks approximately 337 that could succumb to the emerald ash borer. We have identified 100 ash trees that are under 10" that will remove this spring/summer. We will continue to evaluate our ash tree population through out the year and update our website to inform the residents of the current situation.

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How many ash trees does the AHPD plan on treating?

In January the AHPD went out and evaluated the 435 ash trees that we manage in the parks and identified 98 ash trees that we intend to treat. As the year progresses that number could rise or fall depending on how much damage is visible or if the damage affects over 50% of the tree. As conditions or numbers change the AHPD will update information on our website.

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What is going to happen with the village parkway trees adjacent to the parks?

In March of 2012 the AHPD and VAH went out and evaluated all the village owned parkway trees adjacent to park property. As of 3/27/12 there are 142 parkway trees and we are identifying the number of ash trees that we intend to treat. Since these trees are village owned we intend to work closely with the village to save as many as possible. As the spring/summer evolves there may be some parkway ash trees that have damage which affects over 50% of the tree and will have to come out. The AHPD will update information on our website as the year unfolds.

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Employment


What jobs do you have for 14- and 15-year-olds?

14-year-olds can be employed as soccer referees, and 15-year-olds can be employed as soccer referees or lifeguards.  Please note you must be 14 or 15 years old by your first day of work.

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I'm a very responsible 15-year-old, so why can't I be a cashier or work in concessions?

Some jobs in the Park District do have minimum age requirements. For example, child labor laws prohibit anyone younger than age 18 from working in our Park Department because of the equipment these workers use. Once an applicant reaches age 16, s/he can apply for most park district jobs. 

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Are you hiring? How do I know what jobs are available at the Park District?

Our available jobs are posted on our website in the Jobs section.  Our job information is updated regularly and has all of our current vacancies posted.

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Why do I have to apply for a job online?

The Park District uses an online job application because it is the most efficient way to process your application and get it to the appropriate hiring supervisor. It's also much easier for you to keep your online job application up to date. When you submit an online job application, it's immediately sent to the hiring supervisor, whereas a paper job application could take up to two days to process. And once you've submitted an online job application, you can access it at any time, to either make changes to the application or to apply for additional jobs at the Park District.

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On the job application, why do I need to apply for a specific job if I'm willing to work any job in the Park District?

The Park District appreciates your willingness to work in any position that we may have open. By asking you to apply for specific jobs, we can determine your interests and how well your skills and interests match our available jobs. So, to process your job application appropriately, we need to know what jobs you're truly interested in so we can match the right person to the right job.

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When do you start accepting applications for summer jobs?

It really depends on what jobs we need to fill. We generally start recruiting for day camp counselors each year in the fall, and for our aquatic positions in January.  Listings for our other summer jobs are posted as soon as the hiring supervisor knows how many openings s/he has to fill.  The best thing to do is to check the Arlington Heights Park District job postings regularly for the most up to date information on our available jobs.

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What paperwork and documents do I need if I'm hired?

When you're hired, you'll be given a New Hire Packet with all of the hiring documents.  You will be required to complete the New Hire Packet and also successfully complete a criminal background investigation through the Illinois State Police.  You will need to present your social security card (for payroll purposes) as well as the appropriate documents to complete the Form I-9 Employment Eligibility Verification Form.  If you are under age 16, you will also need to provide a valid Work Permit from your school.

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If I worked for the Park District last year (or am currently employed at the Park District) and want to apply for a different position, do I need to fill out a new job application?

No, former and current employees do not need to submit a new job application if they want to apply for a different position for the coming season.  Contact Human Resources at 847-577-3000 and let us know what job you wish to apply for.  We will route your saved online job application to the appropriate hiring supervisor for his/her consideration.

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What's it like working at the Park District?

Many former employees have told us they loved working for the Arlington Heights Park District!  Because of our neighborhood community centers and parks, our employees have the unique ability to work close to home, and many of their coworkers are their friends and classmates. We offer a variety of seasonal jobs, so there's a wide range of work you could be doing.  Many of our seasonal employees start working for us in high school and return seasonally through college, and during that time, they develop both their job and interpersonal skills, which helps to prepare them for their future careers.

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Forest View Raquet & Fitness Club


If I'm a member of Forest View am I also a member of Heritage Tennis Club?

FVRC members can play at HTC without paying guest fees and take classes at the HTC member rate, but cannot make reservations more than 24 hours in advance or register for classes before non-members.

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Garden Plot


How do I get information about renting a garden plot?

You'll find Garden Plot information online and in the Spring Program Guide.

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Heritage Tennis Club


If I’m a resident of Arlington Heights am I a member at the tennis club?

No, membership is a separate purchase.

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How much is a membership?

Check out Heritage Tennis Club information.  Please call 847-398-7780 for information about occasional specials on joining fees.

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What does membership get me?

Membership privileges include priority in class registration and court reservations, lower fees for classes and court usage, and discounts on merchandise, and more. More information is available at HTC.

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Can I play as a non-member?

Non-members can play at any time but may not reserve more than 24 hours in advance and must pay a guest fee. For guest fees check HTC

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What does it cost to play?

Standard court rates are generally $26/hr on weekday evenings and weekend mornings & afternoons and $22/hr on weekday mornings & afternoons and weekend evenings. There are also guest fees of $3/juniors and $12/adults. For more information about specials and variations in court rates, see HTC.

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Are there any specials on court rates?

Yes, such as Super Tuesday ($14/hr for Members, $17/hr & no guest fees for Non-Members on Tuesdays from 11 am - 4 pm) and Student Walk-On ($14/hr & guest fees for anyone playing without a reservation and with a student age 23 & under with school ID).  More info is available at Heritage Tennis Club.

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Do you have tennis leagues?

Yes, there are many leagues available to men and women at a variety of times in both singles and doubles. Call League Coordinator Barb Bonk at 847-398-7780 or view HTC

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When can I register?

Registration dates are availalble at HTC

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What’s my membership number?

Check your membership ID card or call 847-398-7780 to find out.

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Can I make up a class I missed?

If there is another class at a similar level that is not full, your instructor will arrange for a make up in that class during Spring, Summer, and Fall I sessions (NOT during Fall II and Winter sessions).
 

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Hours


What are the Arlington Heights Park District office hours?

Find more information about a specific Park District facility in the Parks & Facilities area.

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What are the open gym hours?

Check out our Open Gym Hours page

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New Address


I have a new address, how do I make sure the Park District has my correct information?

If you use online registration, login and change your address in your profile. You can write a letter to Registration, Arlington Heights Park District, 410 N. Arlington Heights Road, Arlington Heights, IL 60004; send a fax to 847-577-3050 or Contact Us Online.  Please put attention to Registration. Include the person(s) name, street address, phone number, and Email address.

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North School Park Fountain


When does the fountain at North School Park turn on/turn off for the season?

The fountain turns on the second Saturday in April (weather permitting).  It turns off the Friday before Halloween.

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Preschool


Does the Arlington Heights Park District have a preschool program?

Yes, the preschool program runs from September through May. The child must be 3 years old by September 1 to participate in the 3-4 year old program and 4 years old by September 1 to participate in the 4-5 year old program. For more information

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Registration


Why do I need to enter my credit card number again?

In order to register for programs online you must provide a credit card number. For security purposes, this information is not stored within the park district registration system. Due to PCI compliance regulations, credit card numbers not used in a 90 day period will need to be re-entered at the time of registration. If you have any further questions, please contact the Administration Center 847-577-3000.

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Does the Park District offer assistance for residents who have lost their jobs?

Contact Carol Jancek at the Village of Arlington Heights at 847-368-5792.

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I'm on a scholarship, why are certain classes not available to me?

Contractual classes are not available to those on scholarship. You should have received a letter listing those classes when you received your scholarship letter from the Park District.

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Why can't I change my profile member/participant information?

Once a profile has been created, the member/participant information will be locked. You will only be able to update, add, or remove a member/participant in a profile by obtaining permission prior to making the change(s). Fill out the Update Online Profile Member/Participant form.

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How do I receive a refund?

A refund request must be submitted to the Park District office no later than 48 hours prior to the start of the program in order to be considered for a full refund. Refund requests can be submitted Online or by calling one of the Park District offices. » View AHPD Refund Policy

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Rental


What facility can I rent out for a party?

Check out our Rentals page.

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Is there paperwork for renting a room for a birthday party or meeting?

Fill out an Application for Use Form

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Resident


I live in Arlington Heights, why don't you consider me a resident?

Just as there are different boundaries for School Districts, there are different boundaries for Park Districts within a Village.  Check your tax bill to see which Park District you pay.

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Soccer


Why and when did the Park District begin the “Academy” travel soccer program?

In 2005 many parents came to Soccer Advisory Committee meetings to request that they look at a program with a unified trainer and another component of the travel program for the kids that could benefit from a more competitive program. In 2006 the “Academy” name was given and full time trainers would handle all practices and games for this program.

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What is the maximum number of teams allowed in travel soccer per age division?

This depends on the age, the younger ages have as many as 4-5 teams because their rosters have less kids. The older age groups typically have 2-3 teams.

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What is the Soccer Advisory Committee role with the AHPD soccer program?

This committee is a Park Board appointed committee, which meets regularly during the soccer season to advise Park District staff on the program as they see it. One of there main responsibilities is to accept coach applications for the Volunteer Coached program for travel soccer and interview candidates and select coaches for the various age groups.

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Why do tryout participants need to declare if they want to tryout for the “Academy” or “Volunteer Coached” team prior to tryouts beginning?

When the “Academy” program began it was suggested by parents that only ones interested in a more competitive program should tryout for this, therefore two separate tryouts were held – “Academy” and “Volunteer Coach.” It has stayed that way since 2006.

It is apparent to Park District staff that this may not be working for the best for all players and their families. Adjustments are being made to fix this situation for future tryouts.

 

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Is the Arlington Aces name only for the travel program?

The entire soccer league program (Travel and House) is considered the Arlington Aces program. Many people have thought that “Aces” refers to the Travel program.

At Arlington Heights Park District, our soccer program is more unique than at other Park Districts. We are the only Park District in the area that coordinates both type programs.

 

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Who do I contact in case I would like to discuss something about the soccer program?

The soccer program has many staff working on this program. If you have questions about the house league program you can begin by contacting your local park (Camelot, Frontier, Heritage, Pioneer, Recreation) Supervisor. In addition there is an Athletic Supervisor, 847-506-7133 in charge of the soccer program who can be contacted. There is also a Superintendent of Recreation, 847-506-7131 in charge of athletics that may be contacted.

Please don’t hesitate to contact someone within the Park District if you ever have a question/concern. We hope to help you through every situation.

 

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Swim Classes


Do you offer swim classes for adults?

Yes, check out our Aquatics information.

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Vandalism / Maintenance


How do I report Vandalism or Maintenance problems?

Residents can report vandalism and park maintenance concerns on our 24-hour vandalism hotline: 847-577-3003 ext. 8. If any problems at a Park District facility is noted, one call will forward the information quickly any time, any day. A recorded message asks for a detailed description of the problem and location. This line does not supersede an emergency call to 911.

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Walking Track


Do you have an indoor walking track?

Arlington Heights Park District does not have a walking track, but you are welcome to join us at Pioneer Park Community Center. You can walk in the gym Monday-Friday at 7 am until a program is scheduled.

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Arlington Heights Park District
410 N. Arlington Heights Road
Arlington Heights, IL 60004
Phone: 847-577-3000
Fax: 847-506-2735
 
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