Registration FAQ


Temporary internet and phone outages

10/24/2016 1:45:00 PM
The Park District is switching its internet and phone service provider after 5pm today. During this time, we may be without phone service temporarily...

Registration Questions

Questions & Answers

How do I create my "Active" online Customer Account?

Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

  1. Click on the Request Account button. 

  2. Fill out the form for New Account Request completely, including all required fields, (Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once. *Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

  3. You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.

back to top

How many accounts should each family have?

We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see "How do i add family members to my account?").

back to top

How do I add family members to my account?

You may add family members in the three following locations:

  1. You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

  2. You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

  3. You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.

back to top

What should I do if I forget my password?

When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.

back to top

Can I view Activities without registering?

Yes, you can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.

back to top

How do I register for an Activity online?

Once your account has been established, registration for Activities is easy:

  1. Click the View Activities button on the registration home page.

  2. Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

  3. Click the Add to My Cart button if you wish to register for the Activity.

  4. Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart. *Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

  5. Confirm your Activity name, date and time, enrollee and price.

  6. Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s). Click Continue. This system accepts Visa, MasterCard, and Discover. *Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

  7. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

back to top

How can I pay for the registration using a credit card that is not in my name (i.e. Husband's/Wife's/Parent's/Grandparent's)?

You may complete the registration and pay the registration fees with a card that is not in you name using the following guidelines:

  1. You must have permission from the card holder to use the credit card for payment.

  2. The person who is the holder of the credit card must have a profile in your family.   To see how to add additional profiles to your family see question 3 above about adding family members to your account.

  3. Please be sure that the proper address and information is added for the card holder/family member, so that it matches the billing information associated with the credit card.

  4. Once the family member has a profile you may use the credit card to pay the registration fee.

back to top

What will happen if I try to register for an Activity that is full?

Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the "Remove" button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.

back to top

How can I view a schedule of my family's upcoming scheduled Activities?

The My Account feature allows you to view a weekly schedule of your family's upcoming Activities. 
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.

back to top

What is the wishlist option?

The wishlist allows you to make a list of activities that you would like to register for in the future.  The wishlist option is only available when the class has not yet opened for online registration.  The wishlist DOES NOT hold a spot for you in the class or give you priority registration for the activity when it becomes open for registration.  You will need to log in at a later date when the class opens for registration to enroll in the class.

back to top

What if I have special needs or require assistance?

Park District staff and program instructors are not capable of providing bathroom assistance to those individuals who cannot care for themselves. It is the participant’s responsibility to make his/her own arrangements prior to registering for any programs or activities, if they require this type of assistance. Please contact park staff for further information or clarification.

back to top

Are there Scholarships or other assistance I can apply for?

The Arlington Heights Park District recognizes the need to provide leisure activities for the entire community. To do that, the Park District has set up a Scholarship Program to subsidize the payment of fees for those unable to afford the full fee. There is also a Military scholarship for active duty personnel including reservists called to duty. Specific details are available at the time you apply.

Documentation/Military orders must be presented to be eligible for consideration.  For more information regarding the Scholarship Program, call 847-577-3009.  All requests will remain confidential.

back to top

How can I change my address or phone number on my account?

If you have moved or changed your phone number since your last registration, please change this information in your online profile.  It is very important that our records are updated so confirmation postcards and any refunds you may apply for are mailed to the most current address. This is especially important for registration online.

back to top

Why don’t I receive a Park District program guide?

Not all Arlington Heights Residents are in the Park District.  The program guide is delivered to Park District residents. There are several areas in the Village that are not within Park District boundaries. Some of these areas are:

  • Arbor Lakes Apartments

  • Any street west of Wilke Road

  • Briarwood Lake

  • Carriageway Drive

  • Central Park East Apartments

  • Courts of Russetwood

  • Dale Avenue between Gregory and Kensington

  • Dana Point Condominiums

  • Daniels Court

  • Donald Avenue between Grove and Kensington

  • Evanston Avenue between Gregory and Kensington

  • Happfield Drive

  • Rammer Avenue between Grove and Kensington

  • Regent Park

If you live in these areas, please use the non-resident information when registering for classes. For additional information on which Park District you belong to, please consult your tax bill.

back to top

When and where can I register?

Registration begins at 10 am on the first day of registration. Office hours at the Administration Center are Monday-Friday, 8:30 am-4:30 pm. Office hours at Frontier and Recreation Parks are 1-5 pm. Monday-Friday and 9 am-12 pm on Saturday.

Office hours at Camelot and Pioneer are 9 am - 4 pm Monday-Friday and 9 am - Noon on Saturday.  Office Hours at Olympic Indoor Swim Center are Monday-Friday, 9 am-7 pm and Saturday, 8 am-1 pm.

back to top

Where can I find a facility phone or address?

Find it in our Park & Facilities Locator.

back to top

Can't find what you are looking for?

Sign up for eNews