5/6/2021 11:00:00 AM
Updated May 6 – We remain in Phase 4. Please click the headline above for more information.
The Arlington Heights Park District recently launched a new customer service model to focus employees on improving communication, listening and problem-solving skills. We train all employees on a consistent set of competencies giving them a standard process to interface with customers following six I.M.P.A.C.T. practices. These six practices are defined below:
TELL US ABOUT YOUR RECENT EXPERIENCE AND NOMINATE YOUR IMPACT PLAYER!
AN IMPACT player (employee) excels in one or more of the following practices:
Practice No 1: Identify Solutions
Practice No 2: Make Their Day
Practice No 3: Play
Practice No 4: Align Your Attitude
Practice No 5: Care Compassionately
Practice No 6: Trust
Nominate an IMPACT PLAYER today!
Has an Arlington Heights Park District employee exceeded your expectations in any of the practices listed above? If so, please take a few moments to fill out the IMPACT Player Nomination Form. Paper forms are also available at Guest Services Desks at all Park District facilities. Download a printable IMPACT PLAYER Nomination form.
Nominees and Winners
The employee you nominate will receive a copy of your nomination, a colorful medallion, and is eligible to win a quarterly prize. Quarterly winners are eligible for annual grand prizes. All quarterly nominees and winners will be announced and recognized at the end of each quarter. The annual winners are announced in December. Nominees and winners names will be viewable on this page at the end of each quarter.