We are pleased to inform you that some pools at the Arlington Heights Park District are opening soon for lap swimming and open swim as allowed by the Phase 4 Aquatic Guidance.  Please check here for updated pass sales and punch card sale information.  Below you will find answers to many of the questions you may have.  Please note that we will be updating our FAQs continually and as we receive information from the Restore Illinois Plan.  Thank you for your patience while we work on reopening pools up for your summer enjoyment in Arlington Heights.

Aquatics Summer 2020 – June 26– July 5 Questions

Questions & Answers

When will the outdoor pools and ARC open?

Pioneer is scheduled to open June 26.  Recreation is scheduled to open July 6.  ARC fitness will begin on July 6 and indoor swimming will be re-evaluated once Phase 4 Aquatics guidance becomes available.

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What will be offered and when?

Phase 3, per the Restore Illinois plan is very limited for what we can do for aquatics.  We will have lap swimming, diving lessons, and competitive swim clinics.  Lap swimmers will be restricted to their own lane.  Lap swimmers will not be able to move to another area of the pool such as the diving well.  Wading pools remain closed.  Concession stands are closed.  Please bring your own water in your own water bottle.

Pool schedules will be released every week, two weeks in advance.  We are doing that so we may adapt and adjust to changing guidelines.

Pioneer Lap Swim Hours - June 16 to July 5

  • Monday through Friday - 6 to 7 am; 7:30 to 8:30 am; 12 to 1 pm; 1:30 to 2:30 pm; 6 to 7 pm; 7:30 to 8:30 pm

  • Saturday and Sunday - 7:30 to 8:30 am; 9 to 10 am; 10:30 to 11:30 am

We anticipate Phase 4 Aquatics guidelines soon and are working on plans to be prepared for that at both of the outdoor pools and ARC.  In Phase 4 we anticipate potential opportunities for open swim, and water exercise.

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Who can lap swim?

Lap swim will be available for Arlington Heights Park District residents age 9 and up.  Children under age 8 to 13 will also have opportunity to take swim clinic classes.  Please see the information below on youth swim options.

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Will I be able to buy a pool pass or use the pool pass I have already purchased?

All ARC PlusPass and SplashPass memberships will remain frozen.  We recognize that not all members will want to swim or use fitness this summer. 

From June 26 to July 5 we will only have a punch card available in increments of 2, 4, and 6.  Each use is $5.

Punch Card

  • 2 Punches $10

  • 4 Punches $20

  • 6 Punches $30

  • Punch cards cannot be shared by multiple people. 

  • Punches are assigned to an individual on their individual membership card.  This will help ensure that we can trace who has used the facility when per the State’s guidelines. 

  • Punch cards cannot be renewed until all current punches have been used.

  • There will be no refunds issued for unused punches.  Unused punches can be redeemed for ARC guest passes when we return to normal operations.  You will have 30 days once we return to normal operations to redeem them for guest passes.

When we get to Phase 4, we will continue the punch card option and we will have a special “All-In Pass”.   The “All-In Pass” will be a monthly fee.  There will be NO daily admissions accepted at the pools or ARC this summer.   Both the pass and the punch card will allow you to lap swim, use the fitness center at ARC, and take a land based exercise class.  In Phase 4 we also anticipate being able to offer water exercise and have open swim offered for families.  At this time staff doesn’t know the details of what the Phase 4 Aquatics guidance will be.  The “All-In” Pass we will be available for sale once we have received and reviewed the Phase 4 Aquatics guidelines.

“All-In” Pass

  • Individual $35/ month

  • Couple $50/ month

  • Family $60/ month

Passes will be prorated based on the day of registration and the effective start date of July 6.

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How can I buy the punch card?

Both can be purchased online at  You must be a Park District resident to purchase one.  Both are considered memberships and can be found by clicking on the “Register Now” button and then selecting memberships on the top tab bar.  From there you can select the best option for you.  Admission will only be allowed with an updated membership card that has your name and picture on it.  These are the same cards we began using in January at ARC.  If you already have one from ARC, your punch purchases are automatically added to it.

Updated cards can be obtained at ARC, Monday – Thursday, 8:30 am to 7 pm, Friday 8:30 am to 4:30 pm, Saturday 9 am to noon.


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How will admission to the pool and ARC be handled this year?

Per Phase 3, only 10 people are allowed at a time and we have to be able to trace back everyone who visited and when they visited.  The punch card will help us manage both.  You will have to register for a specific time slot for your lap swim.  Lap swim is set at 1 hour.  You will have that 1 hour to swim.  We are limited to 1 person per lane.  At the conclusion of the hour, staff will ask all swimmers to leave the facility so we can close for 30 minutes and clean and prepare to open for the next group.  If you arrive late, the end time is still effective based on the session you registered for.

To register you must have a profile set up in our system.  If you need assistance setting up a profile, please call staff at ARC Monday through Thursday, 8:30 am to 7 pm, Friday 8:30 am to 4:30 pm, Saturday 9 am to noon.  Then you can visit our website,,  and register for the time slot you would like.  Search keyword “lap swim” to find all the available time slots.  New time slots will be open for registrations at 10 am each day for up to 4 days in advance.  You will only be able to register for a time slot if you have the punch card.  Registration for admissions is limited to residents only.  If the lap swim session you want says “add to cart”, there are open spots.  If it says “add to wait list”, it is full and we will work through the wait lists if there are cancellations.  If it says “add to wish list”, registration is not open yet, and you can see when registration opens under this icon.

For diving lessons and competitive swim clinics, please register on our website.  Search keyword “diving” or “swim team” to find all the available classes.  No parents or spectators are allowed the pool deck.

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What happens if I don’t show up for my registered pool time? What if there is inclement weather?

If you have a punch card, you will be charged the punch.  If inclement weather cancels a session, you will not be penalized.  If inclement weather causes a session to be cancelled mid-session, if 40 minutes have passed punch cards will not be refunded to punch.

If you are not feeling well, please stay home.  Please call the pool admissions and let them know so they can note it on your account.

            Pioneer – 847-577-3036

            Recreation – 847-577-3038

            ARC – 847-577-3025

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Quick tips for how to enjoy swimming this summer.

  • Step 1 – have a profile in our registration system

  • Step 2 – buy the punch pass

  • Step 3 – register for a specific lap swim time

  • Step 4 – Arrive on the day of your swim time prepared to swim 10 minutes’ prior, check in, go directly to your lane, enjoy your swim.

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What are the options for 8 to 13 year olds that want to swim?

There are youth lap swim programs that we will have a coach present for.  The coach will structure a work out for the participants.  Swimmers will be both in the pool and on deck doing dry land exercises.  We can accommodate up to 20 youth following this plan.

To register you can visit our website and register for the time slot you would like.  Search keyword “Swim Team” to find all the available time slots.  Sessions are one week long, 5 days a week, 1 hour a day. 

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Are there Diving lessons?

Yes.  Diving lessons will be offered at Pioneer.  For diving lessons please register on our website.  Search keyword “diving” to find all the available classes.  No parents or spectators are allowed on the pool deck.

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How do I get into the pool or ARC on the day I have registered?

Entry and exit will be through the front gate of Pioneer or the front door at Recreation and ARC.  Please do not arrive until 10 minutes prior to your lap swim or class time.  Admission will not be allowed until the staff have completed the cleaning from the previous session.  You will be asked to wait outside the entry area, maintaining 6ft of distance from others. Locker rooms are open, but it is recommended that patrons come to the facility dressed and ready to participate, and shower at home, when possible.

Upon entry the staff will have a printed roster for the lap swim session, please show your card with your name.  Staff will check off your name to the matching name on the list.  Only cards with pictures, and names will be allowed admission.  Updated cards can be obtained at ARC, Monday through Thursday, 8:30 am to 7 pm, Friday 8:30 am to 4:30 pm, Saturday 9 am to noon.

For the competitive swim clinics and diving lessons the instructor will meet participants by the entrance prior to that start of the session, review the roster and take attendance, and then escort you to the area of the facility where your session will take place.

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Can non-residents use the pool?

At this time, the Park District is only allowing Arlington Heights Park District residents to use the pools due to limited space.

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Will the deck furniture be available for use?

Pool deck furniture is not available at this time.  We will have a folding chair for each lane so that a swimmer can place their belongings in a dry spot and have a place to sit to put on or take off shoes.

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Will kickboards and pull buoys be available for use?

Yes.  Please return your used equipment to the “used” bin so that staff can clean prior to the next session.

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Do I have to wear a face mask while I am in the facility?

Patrons do not have to wear a mask when they are in the water or when they are in their socially distanced group area on deck. They must wear a face mask at all other times while in the facility.

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What will we do to recognize the lost value for the annual and monthly members?

When we return to Phase 5 and open at 100% capacity we will review annual member's expiration dates and extend accordingly based on the total length of closure beginning March 13, 2020.  For our monthly members we know that we have to recognize the value of the lost time from the month of March 2020.  For the remainder of Phase 4 all ARC memberships will remain frozen.

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Can't find what you are looking for?

For more information on aquatics please contact our Aquatic Manager Lindsey Robertson, 847-590-6059,

For more information on membership or punch card sales please contact our Membership Service Coordinator Angela Neill, 847-577-3029,

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